Thank you for your purchase at Poppy Unique.

We hope you are happy with your purchase and our service. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. We cannot accept returns of personalised items unless they are faulty. Please see below for more information on our return policy.

RETURNS

All returns must be requested within 14 days of the purchase date. All returned items must be in new and unused condition, with all original packaging and labelling.

RETURN PROCESS

To return an item, please email customer service at info@poppyunique.co.uk

Return address is:

POPPY UNIQUE [your order number]

1A Southwell Lane

Kirkby In Ashfield

NG17 8EU

Please note, you will be responsible for all return shipping charges unless item is faulty. We strongly recommend that you use a trackable method to ship any items of £20 and above. Please retain proof postage.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 3 working days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged:

● Items personalised with a NAME unless defective or damaged.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Info@poppyunique.co.uk

If you have any questions concerning our return policy, please contact us at:

07591912186

Info@poppyunique.co.uk